The 'Book of Needs' provides valuable background information for many of our tools.
This listening process based on the Book of Needs includes an example of how the Deck of Needs can be used by professional listeners.
Kommunikasie offers several tools that aim to make it easier to both reach a higher quality of listening as well as to reach that quality of listening faster and easier.
Speakers often want a certain level of flexibility for their 'unique' story and their 'unique' way of telling that story. At the same time as listener you may like to have a certain amount of structure to ensure that the process is effective. We think that the following tools provide both structure and flexibility:
These tools may look a little complicated at first. During our training courses we've seen however, that once you've taken some time to follow them step by step, they are very easy to understand and use.
We recommend that you combine these tools with our training 'Presence'. This training as well as the Book of Needs will also provide other methods to structure your listening process and/or find words for thoughts, feelings and needs.